What are your check-in and check-out times?
Check-in is from 15:00; check-out by 11:00. Early/late options are £15 per hour, subject to availability.
How does the check-in process work?
Self check-in via lockbox/smart lock. You’ll receive access details before arrival via WhatsApp.
Can I cancel or change my booking after it's made?
Policies vary by rate type. Please check your confirmation or contact us.
Do I need to provide ID or anything else to check in?
Yes, a valid ID with address proof is required at check-in. We may also ask for your booking confirmation.
Can I make a group booking or book multiple apartments?
Absolutely! Group bookings are welcome and subject to availability. Please contact us directly for assistance.
Do you offer housekeeping during my stay?
Housekeeping services vary by length of stay and property. Additional cleaning can be arranged upon request for an extra fee.
Are linens, towels, and toiletries provided?
Yes, we provide fresh linens, towels, and basic toiletries for your stay. Extra sets can be arranged; requests after arrival may incur a charge.
Is there a kitchen or kitchenette in the apartment?
All of our apartments include a kitchen or kitchenette with essentials like a stove, fridge, and basic utensils.
Is smoking allowed in the apartment or building?
All our apartments are strictly non-smoking. Smoking is only permitted in designated outdoor areas, if available.
Are pets allowed in the apartment?
Pets are not allowed unless explicitly mentioned in the listing. Please check with us before booking.
Is Wi-Fi included, and how fast is it?
Yes, complimentary Wi-Fi is available at all properties. Speed and reliability may vary by location.
Is the apartment heated or air-conditioned?
Heating is provided year-round. Portable A/C can be arranged in summer for an additional fee (advance notice required).
Do you offer parking on-site or nearby?
Parking options vary by location. Some apartments offer on-site parking or nearby public parking. Please contact us for details.
Is there lift access in the building?
Our properties generally do not have lifts, which is common in many UK buildings. Please consider this if mobility is a concern.
Are there laundry facilities available?
Yes, all apartments have laundry facilities, with a washer and dryer available for your convenience.
Where are your apartments located?
Central, well-connected areas across the city. Each listing includes detailed location info and nearby landmarks.
What’s the best way to get to the apartment from the airport or station?
Taxi/Uber or public transport (trains/buses). We’ll provide tailored directions on request.
Are there restaurants, cafés, or supermarkets nearby?
Yes—essentials are usually within walking distance (varies by location).
Is the neighbourhood safe?
Yes, our apartments are in family-friendly neighbourhoods that are generally safe. As with any city, stay mindful of belongings.
Can I store luggage before check-in or after check-out?
Yes—luggage drop-off is available for £25, subject to availability (typically 11:00–15:00). Arrange in advance.