Privacy Policy

Who We Are

Bliss Stays Ltd is a serviced accommodation provider based in London. We offer short-term accommodations to contractors, families, and professionals. Our company manages and sources its own properties or those under lease agreements.

Introduction

Bliss Stays Ltd is committed to respecting and protecting your privacy. Whether you are a customer of Bliss Stays, a client or user of one of our customers, or a visitor to one of our properties, we aim to safeguard your personal data as outlined in this policy.

This Privacy Policy explains our practices for collecting, using, and disclosing information that we gather through our websites, web-based applications, and services (collectively, our “Applications”). It also covers the information we obtain via email communication and other electronic messages (collectively, the “Services”).

Additionally, this policy applies to information collected through:

• Electronic communications between you and Bliss Stays Ltd, such as emails and texts.
• Your interactions with our advertisements or applications on third-party platforms.

This policy does not cover data collection by third parties, including content or applications (such as advertisements) linked to or accessible from our Services.

Information We Collect

We collect two primary types of information:

1. Personal Information: Data that identifies or can be used to identify an individual. Examples include your name, organisation, job title, postal address, email address, telephone number, social media identifiers, or other online/offline contact details.
2. Other Information: Data that does not directly reveal your identity, either by itself or when combined with other collected information. Examples include browser and device details, app usage data, information obtained via cookies or pixel tags, and general demographic information like age, gender, location, interests, and preferences.

Bliss Stays Ltd may collect Personal Information and Other Information from customers and website visitors. In certain cases, we may combine this “Other Information” with Personal Information (for example, associating a visitor’s name with their browsing activity on our website). When such a combination occurs, we treat the combined information as Personal Information.

How We Collect Information

• Directly from you: Information you voluntarily provide to us, for example when filling out forms or contacting us.
• Automatically: As you interact with our Applications or navigate our websites, we may collect technical data such as your browser type, IP address, device information, and browsing patterns. This is often done using technologies like cookies and web beacons (see “Cookies and Similar Technologies”).
• From third parties: We may also gather data from external sources such as public databases, marketing partners, or social media platforms. For example, if you link your social media account to our services, certain profile information may be shared with us.

How We Use Your Information

We will never sell your personal information to third parties. We use the information we collect for various legitimate purposes, including:

• To deliver and maintain our Services and their contents;
• To analyse usage and preferences of our products and services;
• For business operations, such as data analysis, auditing, fraud prevention, developing new products, improving our existing services, identifying trends, and assessing the success of promotional campaigns;
• For any other purpose for which you provide the information or with your consent.

Sharing Your Information

We may share aggregated, non-identifiable information without restrictions. This data does not identify any individual user.

Cookies and Similar Technologies

We may collect information about your online behaviour over time and across different websites using automatic data collection technologies. These can include cookies and web beacons, which help us understand your browsing activity and improve our services.

Accessing and Correcting Your Information

You have the right to request access to, correct, or delete the personal information we hold about you. To make such a request, please contact us via email at contact@blissstays.co.uk. We will make every effort to comply with your request promptly.

Please note that we may not be able to accommodate changes if doing so would violate any legal obligations or result in incorrect information.

Data Security

We employ reasonable organisational, technical, and administrative measures to protect your personal data. However, no system can guarantee absolute security. If you suspect that your data has been compromised, please contact us immediately.

Data Retention

We will retain your personal information only as long as necessary to fulfil the purposes outlined in this policy unless a longer retention period is required or permitted by law.

Changes to This Privacy Policy

We may update this policy from time to time. Any changes will become effective when posted on our Services. Continued use of our Services after these updates signifies your acceptance of the revised policy.